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Daily Mirror
Daily Mirror
Travel
Milo Boyd

Airline boss flies to airport to personally apologise to passengers stranded overnight

AirAdvisor Japan Narita Spain United Kingdom

The boss of an airline flew to an airport to apologise to customers who were caught up in travel chaos.

Chang Kuo-wei, chairman of Starlux Airlines, decided to head to Tokyo Narita Airport in Japan the morning after a flight got stuck on the tarmac there on May 6.

The aviation boss flew to Narita to apologize to passengers personally and was filmed explaining that one flight had been delayed due to "really strong winds."

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