Air India owner expresses ‘anguish’ over urination scandal involving Wells Fargo executive

Two Air India aircraft parked at the Netaji Subhash Chandra Bose International Airport in Kolkata, India on February 8, 2022. (Credit: Debajyoti Chakraborty—NurPhoto/Getty Images)

The head of the corporation that owns Air India has conceded the airline’s staff “fell short” in their response to a male passenger urinating on an elderly woman in the business class cabin of a flight from New York to Delhi.

N Chandrasekaran, chairman of Air India parent company Tata Group, told Indian broadcaster NDTV on Sunday that the mishandling of the incident was “a matter of personal anguish.”