Artificial intelligence is set to reshape India's banking sector over the next decade, but banks, regulators and the government will need to strengthen governance, cybersecurity capabilities and shared infrastructure to ensure responsible and secure adoption of the technology, said Hardik Shah, Managing Director and Partner at Boston Consulting Group (BCG).
Speaking to on the sidelines of FIBAC 2026, Shah said the rapid adoption of AI would require the banking industry to fundamentally rethink processes rather than merely automate individual tasks, while maintaining strong controls and human accountability.
