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Michael J. Davern, Professor of Accounting & Business Information Systems, The University of Melbourne

AI threatens to eat business software – and it could change the way we work

Roberto Carlos Blanc Angulo/Pexels

In recent weeks, a range of large “software-as-a-service” companies, including Salesforce, ServiceNow and Oracle, have seen their share prices tumble.

Even if you’ve never used these companies’ software tools, there’s a good chance your employer has. These tools manage key data about customers, employees, suppliers and products, supporting everything from payroll and purchasing to customer service.

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