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Tom’s Hardware
Tom’s Hardware
Technology
Jon Martindale

AI is eating entry-level coding and customer service roles, according to a new Stanford study — junior job listings drop 13% in three years in fields vulnerable to AI

Young woman programming.

A new study out of Stanford University suggests that artificial intelligence tools are making it much harder for workers looking to fill entry-level positions in software development and customer service, as per Bloomberg. It noted a significant slowing in employment for younger, inexperienced workers, but found that employment prospects for more experienced workers may have actually improved.

Although a recent MIT study suggested that most businesses employing AI didn't see much of an improvement in profitability, it hasn't stopped many companies around the world from pushing to adopt it in some fashion. In some specific industries, that adoption may be harming the career prospects of those seeking entry-level positions.

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