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TechRadar
Craig Hale

AI doesn't understand British emotional tone - and its turning customers off the technology

ServiceNow
Business person chatting with a smart AI using an artificial intelligence chatbot developed by OpenAI. Artificial intelligence system support is the future.
  • More than two in three Brits say AI doesn't understand emotional cues
  • Only 3% would trust AI with sensitive tasks
  • We still prefer to talk to human agents

New research has emerged suggesting that, while artificial intelligence does a great job of improving productivity in the workplace, it's not so good at adapting to regional differences.

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