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Fortune

Kristin Stoller

AI disruption arrived 6 years early—now executives are drawing the line

Cisco Cognizant Sarah Franklin Lattice

Sarah Franklin, Chief Executive Oﬃcer of Lattice, and Francine Katsoudas, EVP and Chief People, Policy and Purpose Oﬃcer at Cisco, speak at Fortune's COO Summit with Kristin Stoller, Editorial Director at Fortune. (Credit: Kristy Walker/Fortune)

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Three years ago, Cisco piloted an AI agent designed to analyze employee communications and diagnose the root causes of workplace conflict. It never made it out of the test phase.

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