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Casey Fiesler, Associate Professor of Information Science, University of Colorado Boulder

AI chatbots are intruding into online communities where people are trying to connect with other humans

AI chatbots are butting into human spaces. gmast3r/iStock via Getty Images

A parent asked a question in a private Facebook group in April 2024: Does anyone with a child who is both gifted and disabled have any experience with New York City public schools? The parent received a seemingly helpful answer that laid out some characteristics of a specific school, beginning with the context that “I have a child who is also 2e,” meaning twice exceptional.

On a Facebook group for swapping unwanted items near Boston, a user looking for specific items received an offer of a “gently used” Canon camera and an “almost-new portable air conditioning unit that I never ended up using.”

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