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Fortune
Fortune
Beatrice Nolan

AI chatbots are becoming mental health tools before they are ready

Man sitting staring at his computer. (Credit: Getty Images)

Hello and welcome to Eye on AI. Beatrice Nolan here, filling in for Jeremy Kahn today. In this edition: The risks of using AI chatbots for mental health…Amazon’s AI usage metrics are backfiring…Thinking Machines Lab is building an AI that collaborates…AI is starting to help hackers find software flaws.

Millions of people are turning to AI chatbots for emotional support, but are the models really safe enough to help users suffering from anxiety, loneliness, eating disorders, or darker thoughts they may not want to say out loud to another person?

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