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AI chatbot letdown: Hype hits rocky reality

Grumbles about generative AI's shortcomings are coalescing into a "trough of disillusionment" after a year and a half of hype about ChatGPT and other bots.

Why it matters: AI is still changing the world — but improving and integrating the technology is raising harder and more complex questions than first envisioned, and no chatbot has the magic answers.


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