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Daswin de Silva, Professor of AI and Analytics, Director of AI Strategy, La Trobe University

AI agents are here. Here’s what to know about what they can do – and how they can go wrong

George Peters / Getty Images

We are entering the third phase of generative AI. First came the chatbots, followed by the assistants. Now we are beginning to see agents: systems that aspire to greater autonomy and can work in “teams” or use tools to accomplish complex tasks.

The latest hot product is OpenAI’s ChatGPT agent. This combines two pre-existing products (Operator and Deep Research) into a single more powerful system which, according to the developer, “thinks and acts”.

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