Aer Lingus received 6,500 applications for compensation from customers who had been stranded due to the airline’s I.T outage in September.
Aer Lingus told the Oireachtas Transport Committee today that they were still processing refunds for customers who were forced to reschedule flights across Europe. There remains 700 passengers who have yet to receive financial compensation due to the cancellations.
There were approximately 30,000 customers affected by the I.T outage on September 10, which occurred when a fibre optic cable in the UK was damaged during construction. This caused colossal online errors, leaving many customers unable to check in or access flight information for a 10 hour period.
