Aer Lingus says all flights which were due to leave Dublin Airport for UK or European destinations from 2pm on Saturday have been cancelled. In a statement, the airline said: “Due to a major incident with a network provider, our cloud-based systems enabling check-in, boarding and our website are currently unavailable.
“A UK network provider servicing the cloud-based system has experienced a major break in connectivity impacting both primary and secondary connectivity.
“At this time the provider has not been able to give Aer Lingus an estimate of the time when the break in connectivity will be restored.
“Unfortunately, this is causing severe disruption to Aer Lingus services today.
“Consequently, all flights originally scheduled to depart from Dublin Airport for European and United Kingdom destinations from 2pm onwards today have had to be cancelled.
“As we are currently unable to communicate directly with customers, we are asking customers booked to travel on those flights not to come to Dublin Airport.”
Aer Lingus apologised to customers impacted by the flight cancellations from Dublin Airport.
The airline said: “We sincerely apologise to all customers impacted by today’s disruption and cancellations.
“Any customer impacted by today’s disruptions will be able to change their travel plans, free of charge either through our call centre or social media channels.
“We will advise customers when IT systems are restored and this change option is fully available to our customers.
“As soon as systems are restored our teams will work to re-accommodate those impacted as efficiently as possible, and share information regarding customers’ rights and the airlines’ obligations under Regulation (EC) 261/2004.
“We are working intensively with our system partners and their network partners to resolve the connection issues as soon as possible.”
