At a glance
- Newham Council lost up to £200,000 in revenue after failing to bill some commercial waste customers for up to five years due to admin and system errors.
- An internal audit found weak oversight and poor coordination between the waste, finance, and debt teams, with some customers charged outdated rates or not billed at all.
- The council is now working to recover unpaid debts and tighten processes, as it faces a £53 million budget gap and considers a 9% council tax rise.
A string of admin errors has cost Newham Council up to £200,000 in lost income, the authority has revealed.
The council failed to issue bills and invoices to some customers of its commercial waste collection service over a period of up to five years.
