Barry Keoghan has criticised British Airways for its “bad customer service” after losing his suitcase on his way to Los Angeles for the Oscars. The Irish actor said he had brought “tons of sentimental stuff” for the show on Sunday and said the airline could not “seem to be helpful in one bit”.
Keoghan is nominated for best supporting actor at the 95th Academy awards for his role in dark Irish comedy The Banshees Of Inisherin. Posting on Twitter on Wednesday he wrote: “Lost my suitcase with @British_Airways and they can’t seem to be any way helpful in one bit.
“Here In LA for Oscars and had tons of sentimental stuff I wanted to wear and bring with me. Such bad customer service. Sent me to LAX to tell me they can’t help me. Tut tut.”
British Airways responded to his tweet with a standard message: "We're sorry to hear what happened. Please send us your WorldTracer bag reference number via DM along with as much information as possible so we can take a closer look. We may need to ask you a few more questions for data protection."
That drew a response from a fan called Marcus Smith, who tweeted: "Why has this been an issue with airlines lately? They lose someone’s luggage and then act like this? I don’t get it."
Keoghan’s best supporting actor nod is his first Oscars nomination, and will go head-to-head with Banshees co star Brendan Gleeson in the category. He previously won the Bafta for best supporting actor for his performance in the film, in which he plays the dim-witted Dominic Kearney.
The Banshees’ other stars Colin Farrell and Kerry Condon are also nominated at this year’s Oscars, in the best actor and best supporting actress categories respectively. The film picked up a total of nine nominations at the ceremony, including for the coveted best picture.
The 95th Academy Awards takes place on March 12 at the Dolby Theatre in Los Angeles.
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