When my rear bumper was torn off after a collision with a post, the AA directed me to its Accident Assist service. I was told my vehicle would be recovered immediately and assessed for repairs on the next working day, and that the service would liaise with my insurer. I was also promised a courtesy car.
My car was taken into storage over the weekend. Four days later, it had still not arrived at the nominated garage. It eventually arrived on day five, and I was informed it would take up to four days to assess. The courtesy car never happened, and I found my insurer had not been contacted.
