Sydney pub The Oxford Hotel has responded to backlash by online punters after a customer accused staff of charging a 37 per cent “late night surcharge”, allegedly without communicating it beforehand. Fkn yikes.
“Recently we have been criticised on social media for time dependent price changes. Our pricing does increase in line with increased operating expenses,” the business wrote on Facebook.
“These expenses are made up of DJs, drag performers, sound and lighting technicians, security personnel, and late night and penalty rates paid to staff. We provide free entertainment six days per week. Offering these services and entertainment would not be possible without price increases.”
The statement then noted the pub offers specials and discounts throughout the week, which it claimed would not be possible without its late night surcharge.
“The alternative to pricing that increases in line with operating expenses (and the entertainment being offered to our guests) is to increase prices across the board. We don’t think that is fair,” the statement continued.
“The product in question increased in price by around 29 per cent. We acknowledge this was an error. The increase was supposed to have been 8 per cent.
“The error has been rectified and we are grateful to the customer for bringing this to our attention – we are reducing the price of beer this weekend as a result. This Friday and Saturday we are offering $20 jugs of any beer in the main bar between 9PM and 11PM.”
(Source: Facebook / The Oxford Hotel).
ICYMI, the annoyed patron took to Reddit