Last September, our car broke down on the A12 in Essex on our way back from our son’s birthday treat. We managed to pull on to a lane about 20 metres from the main road.
We rang the RAC for assistance at 7.30pm and received a text stating a wait of four and a half hours. We rang regularly to explain that we had two distressed children and were eventually told that we were being prioritised. However, successive text updates kept stating that we should wait another 30 minutes for an update. By midnight, there was still no sign of help.
