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Neal Hunt

'A level of service that can't be boxed and shipped' - How brick and mortar bike shops are redefining success in an online world

Gorilla Firm bike shop.

The death of the independent bike shop has been predicted so many times that it's become background noise. And yet, here we are. In plenty of towns and cities across the UK, you'll still find thriving businesses that have somehow figured out how to exist in the same world as direct-to-consumer brands like Canyon, as well as online behemoths like Amazon and other discounting online retailers.

This isn't survivor bias or nostalgia. These shops aren't just clinging on, they're making money. I spent a decade as an account manager for PON Bike, working with retailers selling Cervélo and Focus bikes, which gave me a front-row seat to how they actually operate. The margins, the pressures, and the quiet strategies that work. Since going freelance three years ago, that view has only widened. The many shops that folded and the ones still standing? The difference is stark.

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