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The Conversation
The Conversation
Sanjoy Paul, Associate Professor in Operations and Supply Chain Management, UTS Business School, University of Technology Sydney

A global IT outage brought supply chains to their knees – we need to be better prepared next time

AU USAnakul/Shutterstock

Friday’s global IT outage – caused by a faulty software update from cybersecurity firm Crowdstrike – wrought havoc on business operations around the world.

Severe disruptions were reported in multiple countries, including Australia, New Zealand, Japan, India, the United States and the United Kingdom. Many businesses were unable to access critical systems and data, leading to significant delays and financial losses.

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