When an emergency happens in Collier County, Florida, the 911 calls go to one of the most high-tech communications centers in the U.S., where callers can sent text and video from the scene to dispatchers.
Moving to what's known as an NG911 — or Next Generation 911 — system is a journey Sheriff Kevin Rambosk and Bob Finney, the county's director of communication, have been on for much of the past decade.
