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TechRadar

Benedict Collins

A customer managed to get the DPD AI chatbot to swear at them, and it wasn’t even that hard

An AI-powered phone mockup.

The DPD customer support chatbot, which is unsurprisingly powered by AI, swore at a customer and wrote a poem about how bad the company is.

DPD said that an update the day before the error was discovered was responsible for the malfunction, which resulted in the chatbot exploring its newfound use of profanity.

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