A company replaced all of its managers with coaches. Employees became 20% more productive–and much happier

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There’s a crisis developing in workplaces everywhere. According to an annual survey by Gallup, employee engagement dropped to a seven-year low in 2022. Only a third of workers reported feeling engaged at work, while almost a fifth (18%) described themselves as “actively disengaged.”

Gallup’s measure of engagement is made up of several elements, which employees are asked to rate. Those that have declined the most include: clarity of expectations, opportunities to learn and grow, connection to the purpose of the company, opportunities to do what employees do best, and feeling cared about at work.