Like clockwork, a notice drops in my email, telling me there are documents I need to sign. It’s from a well-known UK bank, one of the biggest and best-known, and is a hangover from when I was trying to open a business account.
The experience was a nightmare, sheer torture, leading to frustration, blood boiling… words that do not even begin to encapsulate the sheer difficulty of negotiating their system. Could I get beyond first base? Not a hope.
