Pure-play business process management (BPM) companies recorded their best quarter by way of annual contract values in the first three months of 2026, industry data showed, upending established market opinion that AI would immediately obliterate revenue streams for such firms that earn their daily bread from tasks seemingly repetitive in structure.
These firms showed contract values climbed 62% year-on-year, as per data from technology research and advisory firm Information Services Group (ISG).
