Most Thames Water customers demand only two things from their supplier: that clean drinkable water pours from their tops when they turn them on — every single time — and that the company deals with their waste water and returns it to the river cleaned up and in a fit state so that it does no harm to the environment.
They expect to pay for those two essential services and would accept that those bills will have to rise over time as costs go up in line with inflation. As we know Thames has a far from unblemished record on both those scores with bursts from ageing pipes resulting in far too frequent interruption to supply in London.
