More than 400 jobs will be lost at Wilko as the retailer bids to cut costs in a "fight for survival". Wilko reportedly plans to cut 95 workers at its contact centre in Worksop after outsourcing to a company in South Africa, as well as 150 assistant store managers and reducing hours of team supervisors equivalent to a loss of 150 full-time workers.
The company, which is based in Manton Wood Enterprise Park in Worksop, previously warned of its plans to outsource its customer service operations and that from February 2023 all customer enquires would be dealt with by a third party. Mark Jackson, chief executive of Wilko, told The Guardian: "We've identified significant changes to the Wilko operating model to enable us to stabilise the business and then thrive again.
"This includes some proposed changes to our management structure at both our stores and head office. We're fully supporting affected individuals.
