Indian companies that have moved faster on artificial intelligence (AI) are already cutting outsourced work, with around 90% of mature AI adopters reducing some form of business process outsourcing (BPO) spend, according to a report by venture capital firm Z47, OpenAI, and Zinnov.
The report, The India AI Edge: How India Uses AI, based on OpenAI’s India usage data and a survey of more than 100 CXOs, found that more than a third of mature adopters have cut outsourced work by over 25%. It also said that most additional AI spending is not coming from new technology budgets, but from reallocations of outsourcing and software-as-a-service spends.
