We've all been there when a business or service goes wrong and felt the temptation to let it all out on a review site. While some of us may hold back a bit when it comes to leaving a review, there are plenty who let a business have it.
Right or wrong, it's up to the business how they choose to deal with it. While most might encourage a customer to get in touch to discuss what happened, there are a few who give as good as they got online.
Here are some of the best responses to bad reviews from Nottingham businesses
