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Evening Standard
Evening Standard
Vicky Shaw

£283m in redress paid by financial services firms dealing with complaints

the Financial Conduct Authority FCA
Financial services firms received 1.85 million complaints in the first half of this year, the Financial Conduct Authority said, with rises in gripes relating to banking and credit cards, investments and pensions (picture posed by model/Dominic Lipinski/PA) - (PA Archive)

Financial services firms paid out £283 million in redress when dealing with complaints in the first half of this year, according to figures from the City regulator.

The redress total jumped by a fifth (20.0%) compared with £236 million paid out in the second half of 2024.

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