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The Independent UK
The Independent UK
Simon Calder

21 years of air passengers’ rights – Simon Calder asks: has it worked?

Ground control: Passengers whose flights are disrupted have extensive rights - (Simon Calder)

Early one Wednesday morning in July 2019, a tragedy unfolded at a Stuttgart airport hotel. The first officer who was due to fly the morning’s TAP Portugal flight to Lisbon was found dead in his bed.

The rest of the crew, who had flown from the Portuguese capital with their colleague the previous day, were understandably distraught. The airline flew out a replacement crew and the flight departed 10 hours behind schedule.

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