The Department for Work and Pensions (DWP) has issued a new ‘easy read’ guide to help people understand what a Mandatory Reconsideration is and when someone can ask for one. The new online publication aims to make the process simpler for claimants who are keen to challenge a benefit outcome.
If you disagree with a decision about benefits, Tax Credits or child maintenance you can ask for the decision to be looked at again - this is called ‘Mandatory Reconsideration’. If you ask for Mandatory Reconsideration, someone will look at your whole benefit claim again and as a result, your benefit may stop, stay the same, increase or decrease.
If you need help understanding the reason for your benefit decision, call the benefits office dealing with your claim. They will be able to explain the reason for the decision and answer any questions - you can still ask for Mandatory Reconsideration after you’ve spoken to your benefits office.
