A consultant working to help Nottingham City Council reach financial stability has hit out at the "really difficult" way to pay fines for driving on the tram tracks after receiving one himself. The consultant was hired recently to support the council in its transformation and says the authority will be streamlining its customer service operations.
Richard Grice is currently paid more than £1,000 per day to work as the interim director of the transformation programme at the council. An additional £134,000 was approved for his employment over 132 days between April and September.
The programme will span four years and seeks to make the council's operations more cost effective and efficient while also improving the 'negative' culture which was said to have lingered over some departments. One of the ways in which the transformation and improvement team is seeking to streamline the council's operations is through more simplistic and coherent customer service operations and IT systems.
